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How do I fix my HP printer when it’s ‘offline’ or ‘not responding’ on my Mac?

Firstly, ensure the printer is on and then restart the printer. If this doesn't solve the issue, follow the steps below. 

  1. On the top left of your Mac, press the Apple logo.
  2. Click ‘System Preferences.’
  3. Press ‘Printers & Scanners.’
  4. Right-click inside the ‘Printers & Scanners’ window.
  5. Click ‘Reset Printing System.’
  6. Confirm by clicking ‘Reset.’ 

Castle Ink hopes this solves your connectivity issue. 

About Jackie Elward

Jackie Elward is a Research Analyst covering the printer industry with a focus on diagnosing and solving common printer issues. Her expertise centers around mobile printing and advising consumers on the use of bluetooth, configuring Android and iOS devices to print remotely, and more. She's currently pursing a degree at Babson College.