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Why is my printer offline?

printer offlineWhen your printer is offline, it is having connectivity trouble. Make sure to double check the computer-printer connection. Below are some ways to resolve this issue depending upon the type of printer. 


For all types of printers:

  1. Restart your printer.
  2. Clear print jobs.
  3. Remove and reinstall printer.  Remove your printer from your computer and re-add again.

For a printer with a wireless connection: 

  1. On your printer, go to ‘settings’ and make sure the printer is connected to wifi.
  2. Additionally, you can print-out a detailed status update with current printer logistics which may help you bring the printer back online.

For a printer with a wire connection:

  1. Make sure the network cable that connects the printer to the router is intact.
  2. Check the USB cable that connects your computer to the printer.
  3. If these don’t work, try moving cables to different ports. 

About Jackie Elward

Jackie Elward is a Research Analyst covering the printer industry with a focus on diagnosing and solving common printer issues. Her expertise centers around mobile printing and advising consumers on the use of bluetooth, configuring Android and iOS devices to print remotely, and more. She's currently pursing a degree at Babson College.