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How do you bypass an incompatible hp ink cartridge

Firstly, make sure the ink cartridge has all of the plastic coverings off, is wiped down with a cotton ball or another soft, scratch-proof material. 

Here is a general procedure to override the incompatible HP ink cartridge

  1. Remove all of the cartridges from the printer.
  2. Place the incompatible ink cartridge back in the printer. 
  3. Power off the printer and unplug its power cord from the wall-- wait 10-15 minutes.
  4. Plug the power cord back in and power on the printer.
  5. Insert the next incompatible ink cartridge, one at a time. Make sure to insert the incompatible ink cartridges, one at a time, first. The working ones can be saved for later. 
  6. Power off the printer for 30 seconds to 1 minute. Keep it plugged in. 
  7. If your printer uses more than two cartridges, repeat steps 5 and 6 until all of the ink cartridges are successfully installed. 

Other solutions: 

From your non-Mac computer:

  1. On your computer under ‘control panel or settings,’ visit printer settings. 
  2. Find ‘printer properties’ or ‘advanced printer settings.’ 
  3. Click on ‘ports’ and disable.
  4. Enable ‘bidirectional support’-- happy printing! 

From your HP Smart App:

  1. Open your app and go to ‘printer status.’
  2. On the app, press the printer with the incompatible ink cartridge.
  3. Go to your printer and disconnect the printer from wifi.
  4. Reconnect the printer to wifi-- this should help-- happy printing! 


About Jackie Elward

Jackie Elward is a Research Analyst covering the printer industry with a focus on diagnosing and solving common printer issues. Her expertise centers around mobile printing and advising consumers on the use of bluetooth, configuring Android and iOS devices to print remotely, and more. She's currently pursing a degree at Babson College.