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How do you bypass an incompatible hp ink cartridge

by William Elward
Updated 2.1.2024
If you're getting the non-HP chip detected message and having trouble getting your HP printer to recognize the ink cartridges, here are some solutions for you:
First, make sure the ink cartridge has all of the plastic coverings off, is wiped down with a cotton ball or another soft, scratch-proof material. 

Here is a general procedure to override the incompatible HP ink cartridge: 

  1. Remove all of the cartridges from the printer.
  2. Place the incompatible ink cartridge back in the printer. 
  3. Power off the printer and unplug its power cord from the wall-- wait 10-15 minutes.
  4. Plug the power cord back in and power on the printer.
  5. Insert the next incompatible ink cartridge, one at a time. Make sure to insert the incompatible ink cartridges, one at a time, first. The working ones can be saved for later. 
  6. Power off the printer for 30 seconds to 1 minute. Keep it plugged in. 
  7. If your printer uses more than two cartridges, repeat steps 5 and 6 until all of the ink cartridges are successfully installed. 

Disable "Cartridge Protection"

If that doesn't work, the issue could be related to the fact that HP has "cartridge protection" in it's firmware which tries to ensure that the printer owner only uses name-brand HP replacements.  Fortunately that cartridge protection feature can be turned off, and that could resolve the issue.  Here are Step-by-Step Instructions:

1. Access Printer Settings:
   - On the printer’s display, navigate to the Setup menu. This can usually be found by tapping the gear icon on the touchscreen.

2. Open Printer Preferences:
   - From the Setup menu, look for an option that says Printer Maintenance, Preferences, or Printer Settings. The exact wording can vary.

3. Locate Cartridge Settings:
   - Within the Printer Preferences or Maintenance menu, search for an option that mentions Cartridge or Ink Cartridge Protection.

4. Disable Cartridge Protection:
   - If you find the Cartridge Protection setting, select it and choose the option to Disable or Off. This action will turn off the feature that prevents the printer from using non-HP cartridges.

5. Save Changes and Exit:
   - After disabling the cartridge protection, make sure to save your changes (if prompted) and exit the menu.

If that doesn't work, here are some alternative methods via HP Smart App or Software

1. Open HP Smart App or Software:
   - Launch the HP Smart app on your computer or mobile device. If you haven't installed it yet, you can download it from the HP website or your device’s app store.

2. Select Your Printer:
   - In the HP Smart app, select your HP OfficeJet Pro 8022 from the list of available printers.

3. Access Printer Settings:
   - Look for a settings or configuration option within the app that allows you to manage printer settings.

4. Disable Cartridge Protection:
   - Navigate through the settings to find the Cartridge Protection option and disable it.

5. Apply and Save Changes:
   - Make sure to apply any changes you've made and save them before exiting the app.

Other solutions: 

From your non-Mac computer:

  1. On your computer under ‘control panel or settings,’ visit printer settings. 
  2. Find ‘printer properties’ or ‘advanced printer settings.’ 
  3. Click on ‘ports’ and disable.
  4. Enable ‘bidirectional support’-- happy printing! 

From your HP Smart App:

  1. Open your app and go to ‘printer status.’
  2. On the app, press the printer with the incompatible ink cartridge.
  3. Go to your printer and disconnect the printer from wifi.
  4. Reconnect the printer to wifi-- this should help-- happy printing!  

Frequently Asked Questions

Q: What does it mean when my printer says the ink cartridge is incompatible?
A: This message typically appears when the printer does not recognize the installed cartridge. This could be due to various reasons, such as the cartridge being a non-HP brand, being out of date, or not being properly installed.

Q: Can I use non-HP cartridges in my HP printer?
A: While HP printers are designed to work best with HP cartridges, it is possible to use third-party cartridges. However, doing so may require bypassing the printer's cartridge compatibility checks.

Q: Is it safe to bypass an incompatible ink cartridge warning?
A: Bypassing this warning can be safe, but it comes with risks such as potential damage to the printer or poor print quality. Always ensure you're using high-quality third-party cartridges if you choose to bypass.

Q: How do I bypass the incompatible cartridge error on my HP printer?
A: Methods to bypass this error vary by printer model. Common methods include resetting the printer, updating the printer's firmware, or using a cartridge chip resetter. Refer to your printer's manual or online resources specific to your model.

Q: Will bypassing the incompatible cartridge void my printer’s warranty?
A: Using non-HP cartridges or bypassing the cartridge checks may void the warranty. It's important to consider this before proceeding, especially if your printer is still under warranty.

About William Elward

Founder of Castle Ink, William Elward has 20 years experience in the printer industry. He's been featured on CNN Money, Yahoo, PC World, Computer World, and other top publications and frequently blogs about printers and ink cartridges. He's an expert at diagnosing printer issues and has published guides to fixing common printer issues across the internet. A graduate of Bryant University and Columbia's Sulzberger Executive Leadership Program, he's held various leadership positions at The College Board, Bankrate, Zocdoc, and Everyday Health. Follow him on Twitter at William Elward's Twitter Profile


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