FREE SHIPPING on printer ink cartridges & toner orders of $50+

How to reset an HP printer

Resetting an HP printer can be a handy solution when facing various printer issues. It’s something I’ve done several times to solve problems ranging from software glitches to connectivity issues. In this guide, I’ll explain the different methods of resetting HP printers and what exactly a reset will do.

What Does a Printer Reset Do?
Resetting a printer restores it to its default factory settings. It can resolve issues like unresponsive printers, connectivity problems, slow printing, or when the printer stops functioning correctly after a software update. Remember, a reset will erase any custom settings like network connections, printer preferences, and stored data.

Methods to Reset an HP Printer:

1. Basic Reset:
- This is a simple reset that I often use for minor glitches.
- Turn off your HP printer and unplug it from the power source.
- Wait for about 30 seconds to allow the printer to reset.
- Plug the printer back in and turn it on. This often clears basic errors.

2. Partial Reset:
- A partial reset is more thorough than a basic reset.
- Turn the printer on.
- While the printer is on, unplug the power cord from the back of the printer and from the wall socket.
- Wait for about a minute.
- Reconnect the power cord to the printer and the wall socket, then turn on the printer.
- This reset clears the printer’s memory but does not completely wipe all settings.

3. Hard or Factory Reset:
- Use this method for more serious issues. It will return the printer to its factory settings.
- The exact steps can vary depending on your HP model. Typically, it involves pressing and holding specific buttons on the printer while turning it on.
- For example, on some models, you hold the ‘Resume’ button while pressing the ‘Power’ button.
- Since this method varies by model, consult your printer’s manual or HP’s website for specific instructions.

4. Resetting the Ink Cartridge Memory (for printers with ink level issues):
- Remove the ink cartridges from your printer.
- Perform a basic reset by turning off the printer and unplugging it for about a minute.
- Reinsert the ink cartridges and turn the printer back on.

5. Network Reset (for printers with network connectivity issues):
- On the printer’s control panel, go to the network settings menu.
- Look for an option that says “Restore Network Settings” or “Network Reset.”
- Selecting this will reset all network settings to factory default, and you'll need to reconnect to your network afterward.

Performing a reset on an HP printer is a reliable troubleshooting method that I frequently recommend. Whether it’s a basic reset for small glitches or a factory reset for more significant issues, understanding these methods can save you time and frustration. Always remember to back up any important settings before performing a hard reset, as it will erase all saved preferences and connections.

But what if you tried all of those options and it's not working?  If none of the printer reset methods work for your HP printer, it's time to explore further troubleshooting steps or consider professional assistance. Here's what you can do next:

Check for Hardware Issues:

Examine the printer for any visible signs of damage. Sometimes hardware faults like paper jams, defective cables, or damaged internal components can cause persistent problems.

Update Printer Firmware:

Ensure that your printer's firmware is up to date. You can usually find firmware updates on HP’s official website. Updating firmware can resolve issues that a reset can't.

Reinstall Printer Drivers:

Uninstall and then reinstall the printer drivers on your computer. Outdated or corrupted drivers can cause the printer to malfunction.

Use HP Print and Scan Doctor (For Windows):

HP provides a free tool called HP Print and Scan Doctor for Windows users. This tool can diagnose and resolve many common printer issues.

Consult the User Manual or HP Support:

Refer to your printer’s user manual for advanced troubleshooting steps specific to your model. You can also check HP’s support website for guidance.

Contact HP Customer Support:

If you're unable to resolve the issue, contact HP customer support. They can offer more personalized troubleshooting or inform you if your printer needs repair.

Seek Professional Repair Services:

If your printer is out of warranty, consider taking it to a professional printer repair service.

Evaluate the Cost of Repair vs. Replacement:

If the printer is older and the cost of repair is high, it might be more economical to invest in a new printer.

About William Elward

Founder of Castle Ink, William Elward has 20 years experience in the printer industry. He's been featured on CNN Money, Yahoo, PC World, Computer World, and other top publications and frequently blogs about printers and ink cartridges. He's an expert at diagnosing printer issues and has published guides to fixing common printer issues across the internet. A graduate of Bryant University and Columbia's Sulzberger Executive Leadership Program, he's held various leadership positions at The College Board, Bankrate, Zocdoc, and Everyday Health. Follow him on Twitter at William Elward's Twitter Profile