FREE SHIPPING on orders of $50 or more

FAQ

Frequently Asked Questions

What is my order status?

To see your order status, log into your account and view 'order status'.

Is this site secure?

Yes! When checking out of your shopping cart, we use a Secure Socket Layer (SSL) form to ensure your security and privacy. Please read our following security guarantee:

We guarantee your credit card number cannot be accessed, stolen, or intercepted off of our Web site, server, or database. How can we guarantee this? Because your credit card is not kept on our server, in our database, or on our Web site. You can't steal what isn't there!

Most credit card companies cover all charges that result from unauthorized use of your credit card or may limit your liability to $50.00 US -- the maximum liability allowed under the Fair Credit Billing Act. For additional information on the Fair Credit Billing Act, contact the Bureau of Consumer Protection or visit the Federal Trade Commission Web site at www.ftc.gov.

If your credit card company holds you liable for unauthorized charges made as a result of your credit card purchase from any of our websites while using our secure server, we will reimburse you for the remaining liability, up to the maximum of $100.00 US. -- double what other companies offer!

Our methods combine the best of traditional electronic transaction security, the most sophisticated TCP/IP network and Internet web security, and a customized extended security and risk management suite built on our experience. No other real time Internet processing system offers our levels of consumer and merchant comfort.

How much is shipping? When will I receive my purchase?

In the USA any order over $49 qualifies for free shipping. Any order under $49 is subject to a small $4.95 S&H charge within the continental USA. International shipping is $17 and we will not be held responsible for any Customs duties.

We ship USPS and Fed Ex.

Shipping times are:

  • 7 business days for California
  • 5-6 business days for western states and some midwestern states
  • 4-5 business days for central north and south states
  • 3-5 business days for eastern and southeastern states

Please make sure that you enter your address correctly. We must charge you for shipping if we have to re-ship an item because of an address error.

For more information, visit our Shipping page.

How do I contact you?

Our Customer Service Specialists are available to answer your questions. For the fastest service, please us our online form. Please feel free to contact us.

For customers, we ask that you provide your sales number that was sent to you in the transaction report via e-mail.

If you do not have this number for one reason or another, please include your full name and the refill kits or products that you purchased and we will provide the technical support to you via e-mail.

How do I properly install my ink cartridges?

Follow these instructions to properly install your ink cartridges:

  • Your ink cartridges will last longer if you do not remove your cartridge from the protective wrapping until it's ready for use.
  • The ink cartridge should be placed upright for at least 30 minutes prior to use; this will allow the ink to flow down to the print head and allow any oxygen bubbles to rise up and away from the print head.
  • Be sure you've removed the plastic strip from the ink cartridge.
  • Install the print cartridge(s).
  • Run the head cleaning cycle at least one time.
  • Print a test page to make sure the print cartridge(s) are installed and functioning properly.

 

My printer is not recognizing the ink cartridges that I installed - how can I fix this?

Follow these instructions to properly install your ink cartridges:

  • Be sure that you have removed the plastic strip covering the cartridge vent holes. (the plastic is generally yellow in color)
  • (1) Remove the ink cartridge from the printer. (2) Power OFF the printer for 2 minutes. (3) Power ON the printer and re-install the ink cartridge(s). (4) Run the head cleaning cycle

 

The recycled ink cartridges I'm using print only white pages - how can I fix this?

Follow these instructions to fix your printer:

  • Be sure tape has not been removed from printhead.
  • Air may be trapped inside cartridge. Ensure tape covering printhead has been removed. Wrap the cartridge in an absorbent paper towel and shake lightly.

 

The Dell ink cartridges I just installed say "empty" or "low on ink" - how can I fix this?

It is very common for Dell ink cartridges to incorrectly display ink levels. If you ink level appears to be empty on the Printer Software please ignore this message & follow the instructions below to turn off or minimize the warning dialog box (please note, this works for the Dell M4640 & M4646 ink cartridges):

  • 1. In Windows XP. Select Start.
  • 2. Select Printers & Faxes (or open the Control Panel and select the Printers & Faxes folder)
  • 3. Select your Dell printer.
  • 4. Click FILE on the top right corner and select Printing Preferences from the pull down menu.
  • 5. Select Advanced Options Tab.
  • 6. Click on More Options.
  • 7. Select one of the following two options: (1) Never Display the print status (2) Display the printing status minimized in task bar.
  • 8. Press OK, Press OK, and close windows.

 

Where can I find answers to the most common print and ink troubleshooting questions?

Here are the most common printer and ink issues and our troubleshooting tips.