Refund policy

100% Satisfaction Guarantee — 1 year. Every cartridge we sell is guaranteed for one full year from the date you receive it. If you're not satisfied for any reason, we'll make it right with a replacement or a full refund of the product price. There are no restocking fees.

Defective or damaged items

If a cartridge arrives damaged, doesn't print correctly, or isn't recognized by your printer, contact us and we'll ship a free replacement or issue a full refund of the product price — your choice. We're also happy to help troubleshoot first, since many cartridge issues can be fixed in a minute or two.

Wrong item ordered or changed your mind

You can return unused cartridges in their original packaging within one year for a full refund of the product price, or exchange them for the right cartridge. No restocking fee is charged. Return shipping on non-defective returns is paid by the customer.

How to start a return

1. Contact us first through our contact page or by email at bill@castleink.com. Include your order number and a short description of the problem.
2. We'll reply with a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without an RMA number can't be matched to your order, so please wait for it before shipping anything back.
3. Once your return arrives, we'll ship your replacement or issue your refund to the original payment method.

Shipping charges

Original shipping charges are not refundable, except when we sent the wrong item or the item arrived defective or damaged.

Questions

We're a family-run business and have been helping customers since 2005. If anything about your order isn't right, email bill@castleink.com and we'll take care of it.