Product Guarantees

Castle Ink product guaranteeWe 100% guarantee your satisfaction with all of our merchandise for 1 year. If a cartridge arrives damaged, doesn't print correctly, or isn't recognized by your printer, we'll send a free replacement or give you a full refund of the product price, your choice, and we pay the return shipping. If you ordered the wrong item or changed your mind, you can return unused cartridges in their original packaging within one year for a full refund of the product price or an exchange; return shipping on those returns is paid by the customer. There are never any restocking fees. We stand behind our products - that's the bottom line. Refunds are processed and issued within 2 days of receiving back the returned products. See our full refund policy for details.