Windows 11 Universal Print Not Working? Fixes for Error 0x80004005 and the Konica Minolta "Pending" Bug

Quick answer: Microsoft has confirmed two separate Universal Print problems. First, on Windows 11 with update KB5083769 or later, Universal Print printers that were originally installed back on Windows 10 can fail with "Your printer has experienced an unexpected configuration problem. 0x80004005" and a greyed-out Print button. The fix is to remove the printer and add it again in Settings (or, for many PCs, run Microsoft's conversion script). Second, some Konica Minolta printers intermittently stop pulling jobs from the cloud, so jobs sit in Pending and are aborted after three days. There's no fix yet for that one; Microsoft says to contact Konica Minolta support.

Updated November 6, 2026 · By Lauren Elward, Castle Ink

Key Takeaways

• Universal Print is Microsoft's cloud printing service for Microsoft 365 / Entra ID organizations. Home printers on regular Wi-Fi aren't affected.
• Bug 1 (Windows 11): printers added on Windows 10 as system-wide installs break after KB5083769 or later. Error 0x80004005 in the print dialog; test pages fail with 0x000003e3.
• Fix for Bug 1: remove and re-add the printer in Settings > Bluetooth & devices > Printers & scanners. IT teams can use Microsoft's Convert-UpPrinterToPerUser.ps1 script.
• Bug 2 (Konica Minolta): some Universal Print–ready Konica Minolta devices stop retrieving cloud jobs. Jobs stay Pending, then abort after three days.
• Fix for Bug 2: none confirmed yet. Watch the printer's "Last Seen" time in the Azure portal and contact Konica Minolta support.

What Is Universal Print?

Universal Print is a Microsoft 365 cloud service that lets organizations share printers through Azure instead of a local print server. Users add a printer from Settings > Printers & scanners, jobs go to Microsoft's cloud, and the printer (or a connector) pulls them down. If you print at home or in a small office straight to a Wi-Fi or USB printer, you're not using Universal Print, and these bugs don't apply. For everyday Windows printer errors, see Windows printer errors 0x0000011b, 0x00000709 and 0x00000bc4.

Why Does Universal Print Show Error 0x80004005 on Windows 11?

Because the printer was installed system-wide on Windows 10, and Windows 11 updates starting with KB5083769 no longer handle that older installation type correctly. Microsoft's Universal Print known-issues page lists the symptoms:

• The print dialog says "Your printer has experienced an unexpected configuration problem. 0x80004005" and the Print button is disabled.
• Printing a test page from Printer Properties fails with "The I/O operation has been aborted because of either a thread exit or an application request," sometimes with code 0x000003e3.

PCs that were set up fresh on Windows 11, or printers that were added per user, generally aren't affected.

How do I check whether my PC is affected?

Open a regular (non-admin) Terminal and run reg query "HKLM\SYSTEM\CurrentControlSet\Control\Print\Printers". Microsoft says affected Universal Print printers appear as a key with just the printer name (for example YourPrinterName), while unaffected per-user installs start with a user ID such as S-1-12-1-...:YourPrinterName. IT teams can also run Microsoft's script with -Detect.

How Do I Fix Universal Print Error 0x80004005?

For one or a few PCs, remove the printer and add it back. This reinstalls it the supported per-user way.

1. Open Settings > Bluetooth & devices > Printers & scanners.
2. Select the Universal Print printer and choose Remove.
3. Click Add device, wait for your organization's printers to appear, and add it again.
4. Print a test page. If the queue looks stuck, restart the print spooler.

Full steps for adding printers are in how to add a printer in Windows 11 and 10.

Fixing it across many PCs (IT admins)

Microsoft publishes a PowerShell script, Convert-UpPrinterToPerUser.ps1, that finds system-wide Universal Print installs and converts them to per-user installs. In Microsoft's instructions it runs as SYSTEM (through PsExec for manual testing, or as a System-context script in Intune using the 64-bit PowerShell host), with -AllUPPrinters and your tenant ID. The spooler restarts on its own after a minute or two. Test it on a few machines first.

Trade-off: Microsoft notes that after the conversion, Universal Print printers can no longer be installed system-wide on that PC; each user gets their own install.

Why Are Konica Minolta Universal Print Jobs Stuck in Pending?

Some Konica Minolta printers with built-in Universal Print support intermittently stop communicating with Microsoft's cloud, so they stop fetching new jobs. Jobs remain Pending and are marked Aborted if the printer doesn't retrieve them within three days. The printer may still print fine over the local network, so the first sign is often just that cloud jobs never come out.

1. Check "Last Seen" for the printer in the Universal Print section of the Azure portal. If the timestamp has stopped updating, the device has lost its cloud connection.
2. Power-cycle the printer and confirm its network and internet access.
3. Re-register or re-check the printer's Universal Print settings in its admin panel if your IT team manages that.
4. Contact Konica Minolta support. Microsoft says it is working with Konica Minolta, which is investigating; no root cause or fix date has been announced.
5. Short-term workaround: print locally (direct IP or a print server) to that device until a fix ships.

Microsoft hasn't published a list of exactly which bizhub models are affected, so don't assume every Konica Minolta on the Universal Print supported list has the problem.

Is This the Same as "Printer Offline" or "Driver Is Unavailable"?

No. Those are local problems with the printer connection or driver, and they show up on home printers too. If your printer isn't using Universal Print, start with why your printer keeps going offline, "Printer driver is unavailable" or printer is in an error state.

Frequently Asked Questions

Does this affect home users?

Almost never. Universal Print is a Microsoft 365 business service. Home printers connected over Wi-Fi or USB don't use it.

Should I uninstall KB5083769?

Microsoft's workaround is to reinstall the printer per user, not to remove the update. Uninstalling security updates leaves the PC exposed and the problem returns with the next update.

What does error 0x80004005 mean?

It's a generic Windows "unspecified error." In this case Microsoft ties it to Universal Print printers installed system-wide on Windows 10.

What does error 0x000003e3 mean on a test page?

It accompanies the message that the I/O operation was aborted. With Universal Print it points to the same system-wide installation problem.

How long do Universal Print jobs wait before being aborted?

Jobs not retrieved by the printer within three days are marked Aborted, so resend anything important once the printer reconnects.

Has Microsoft released a permanent fix?

As of November 6, 2026, Microsoft lists workarounds for the Windows 11 issue and says Konica Minolta is investigating the device issue. Check Microsoft's Universal Print known-issues page for updates.

Which Konica Minolta printers are affected?

Microsoft hasn't named specific models. If cloud jobs sit in Pending and the Last Seen time has stopped updating, contact Konica Minolta support with your model and firmware version.

Keep the Office Printing

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Sources

• Microsoft Learn: Universal Print known issues
• The Recycler: Microsoft confirms two Windows printing problems
• ezeep: Microsoft Universal Print not working on Windows 11