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How do I fix my HP scanner’s ‘connection errors’ on my Mac?


  1. Check the connection:
    • Double-check the Mac’s internet connection.
    • Ensure the HP scanner is ON and the USB ports and USB cables are properly plugged in.
    • If you’re using VPN (virtual private network,) try disconnecting the VPN and then reconnecting it.
2. Update the scanner driver:

Automatic scan: 

a.) Install Driver Easy, an extremely reliable app that automatically fixes driver issues.
b.) Run Driver Easy and click ‘Scan Now.’
c.) Restart your computer.

Manual scan: 

a.) Visit the website of your scanner manufacturer.
b.) Locate the latest driver.
c.) Install it on your computer.

Castle Ink hopes these steps improve your scanner’s connection.

About Jackie Elward

Jackie Elward is a Research Analyst covering the printer industry with a focus on diagnosing and solving common printer issues. Her expertise centers around mobile printing and advising consumers on the use of bluetooth, configuring Android and iOS devices to print remotely, and more. She's currently pursing a degree at Babson College.