HP Printer Not Printing Black Ink? Here's What Actually Fixes It

If you've ever installed a brand-new black cartridge in your HP printer and watched it print pages that look like they were typed in invisible ink, you are not alone. "My HP printer won't print black" is one of the questions we get most often, and the cause is almost never a bad cartridge. It is usually a clogged printhead, a missed alignment, or HP's anti-counterfeit chip throwing a fit.

Here is the order I'd try fixes in, starting with the cheapest and least disruptive.

Last updated: August 21, 2026.

Quick answer

A brand-new black cartridge that prints nothing is almost never a bad cartridge. In the overwhelming majority of cases the nozzles have dried out and need clearing: run the printer’s built-in cleaning cycle once, print a test page, and repeat at most twice more. If black is still missing after three cycles, wipe the printhead by hand rather than running a fourth — each cycle burns a meaningful amount of ink and diminishing returns set in fast.

Before you start, it is worth knowing which kind of HP you own, because it changes which fix can possibly work.

First: does your printer have a separate printhead?

HP builds two different architectures, and people troubleshoot the wrong one all the time.

The quick test: if your printer takes two cartridges — one black, one tri-colour — the printhead is in the cartridge. If it takes four separate cartridges, the printhead is in the printer. That single fact tells you whether buying another cartridge is likely to help.

1. Run the Built-In Printhead Cleaning Cycle

This is the single most common fix. HP inkjets share a printhead between black and color cartridges (or have a separate black printhead in OfficeJet Pro and PageWide models), and the tiny nozzles dry out fast if you go more than a couple of weeks between print jobs.

On the DeskJet 2700 family in particular, black-ink problems are often just a cartridge running dry sooner than the yield rating suggested. Our guide to what ink the HP DeskJet 2700 uses covers the real-world yields and the error messages worth paying attention to.

From your printer's front panel, navigate to Setup > Tools > Clean Printhead. If your model doesn't have a touchscreen, run the cleaning cycle from the HP Smart app on your phone or from the printer's web interface (type the printer's IP address into your browser). Run it once, print a test page, and if black is still missing, run it a second time. Don't run more than three cycles back-to-back — you'll waste a lot of ink.

2. Wipe the Printhead by Hand

If the automatic cleaning cycle doesn't bring black back, the printhead nozzles are probably crusted with dried ink. Pull the black cartridge out, dampen a lint-free cloth or coffee filter with distilled water (not tap water), and gently dab the copper-colored nozzle plate on the bottom of the cartridge. You should see black ink come off onto the cloth. Reinstall the cartridge and try printing.

HP has a more detailed walkthrough of this process in their official printer not printing black ink support article that's worth bookmarking.

3. Check That You're Not Out of Black

This sounds silly, but HP printers will often keep printing color jobs perfectly while the black cartridge is bone dry, because the printer composites a muddy "composite black" out of cyan, magenta, and yellow when black runs out. If your text pages look brownish or greenish instead of crisp black, you are out of black ink. Pop the cover and check the cartridge weight — an empty HP cartridge feels noticeably lighter than a new one. You can grab replacements in our HP ink cartridges section.

4. Reseat the Cartridge and Clean the Contacts

Sometimes the printer thinks black is empty because the electrical contacts between the cartridge and the carriage are dirty. Pull the black cartridge out, use a clean dry pencil eraser to gently rub the copper contacts on the cartridge, do the same to the matching contacts inside the printer carriage, then reseat the cartridge firmly until it clicks. This fixes "cartridge not detected" and "missing ink" errors in a high percentage of cases.

5. Align the Printhead

Once black is flowing again, run an alignment so the lines come out sharp. On most HP printers this is under Setup > Tools > Align Printhead or available in HP Smart. You will print a page with grids and squares, then either scan it back in or pick the best-looking squares from the front panel. This step matters more than people realize — a misaligned printhead can produce text that looks faded or doubled.

6. If You Just Installed a New Cartridge: Pull the Tape

Brand-new HP cartridges ship with a strip of tape covering the nozzle plate and a plastic clip protecting the contacts. If you didn't peel both off, the cartridge will print nothing. Pull the cartridge back out, remove every piece of orange or clear plastic, and reinstall it.

What If You're Using a Compatible or Remanufactured Cartridge?

Sometimes HP's firmware will reject third-party cartridges with a "cartridge problem" or "counterfeit cartridge" warning. If you have updated your printer's firmware recently and your remanufactured black stopped working, that's likely the cause. HP has rolled back a few of these updates after customer complaints, and reverting to an older firmware (carefully) sometimes restores compatibility. We test every cartridge we sell against current HP firmware, so if you bought from us and you're seeing this, just reach out and we'll make it right.

When It's Time to Replace the Whole Printhead

On HP OfficeJet Pro and certain Photosmart models, the printhead is a separate replaceable part (not built into the cartridge). After a few years of heavy use it can fail outright — cleaning cycles won't help. If you've worked through everything above and black still won't print, look up your specific model in our printer guides like the HP OfficeJet Pro 8620 or the HP OfficeJet 8015 to find your exact part number, and consider whether a new printhead is worth more than a new printer.

One More Thing: Print Something Once a Week

The single best thing you can do to prevent this problem from coming back is to print at least one page a week. Even a blank page with a black line on it will keep ink flowing through the nozzles. Inkjets are not designed to sit unused for months at a time, and the printhead drying out is the root cause of probably 80% of the "won't print black" calls we get.

Frequently asked questions

Why is my HP printing colour but not black?

Because the black nozzles have dried while the colour ones stayed wet, which is normal if you print mostly colour or have not printed in a few weeks. Black pigment ink dries harder than colour dye ink, so it is usually the first to clog.

How many cleaning cycles should I run?

Three at most, with a test print between each. Every cycle pushes ink through the nozzles and into the waste pad, so a fourth and fifth cycle cost real ink for very little additional chance of success. If three have not done it, move to wiping the head by hand.

Is my new compatible cartridge faulty?

Possibly, but check the obvious things first: protective tape fully removed, contacts clean, cartridge clicked fully home. If black still will not print, install a different cartridge to isolate the fault — and if the cartridge is genuinely dead, any supplier worth buying from will replace it without argument.

Can a clogged printhead be permanently ruined?

Yes, if ink has dried in the nozzles over months rather than days. On a printer with a cartridge-mounted printhead that just means a new cartridge. On a printer with a separate head it can mean a replacement head, which on cheaper models costs enough that replacing the printer becomes the sensible option.

Does printing regularly actually prevent this?

It genuinely does, and it is the cheapest fix available. Printing a single page with some black on it once a week keeps ink moving through the nozzles and uses far less ink than the cleaning cycles you would otherwise need after a month of idleness.

Shop HP Compatible Black Ink at Castle Ink

If your HP printer isn't printing black, a fresh compatible black cartridge is often all you need. Castle Ink stocks HP-compatible black ink at 50–70% less than OEM. Our chips are current with HP's latest firmware.

• HP compatible ink cartridges at Castle Ink

See also: How to stop HP firmware updates from blocking your ink | Which HP printers work best with compatible ink