What Ink Does the HP OfficeJet 4620 Use?
Last Updated:Shopping for this printer? See all HP 564 Ink Cartridges – 564 & 564XL → Ships same day by 4 PM ET, 1-year guarantee.
Quick answer: The HP OfficeJet 4620 uses HP 564 ink in four separate cartridges: black, cyan, magenta and yellow. The high-yield HP 564XL Black prints about 550 pages and the 564XL colors about 750 pages each.
CastleScore · October 2026
77/100 — Recommended
HP OfficeJet 4620
| Pillar (weight) | Score | What it is based on |
|---|---|---|
| Owner ratings (28%) | — | No retailer rating with enough reviews to use. |
| Expert reviews (18%) | 60 | PCMag 3.0/5 |
| Cost per page (24%) | 90 | About 2.7¢ per page blended (black + color) with our remanufactured 564XL (550 black / 750 color pages). |
| Reliability (13%) | 83 | Most-reported problems: 'Ink System Failure' error 0xc19a0023 on a two-month-old unit, not cleared by new cartridges or printhead cleaning; new HP 564 black cartridge installed but no black prints even after running Clean Printhead; prints photos but not text |
| Features (12%) | 70 | Print, copy, scan, document feeder, fax, Wi-Fi. No auto two-sided printing, no touchscreen. |
| Value (5%) | — | Running cost and owner satisfaction |
Limited data: We could not find enough owner ratings for this printer, so that weight is spread across the other pillars.
No longer sold new. The OfficeJet 4620 dates from 2012, and we found no new units for sale.
CastleScore is Castle Ink’s own editorial rating, built from retailer star ratings, expert reviews, real cost per page and owner complaint patterns, checked October 12, 2026. It is not a customer review. See every ranked printer or how the score works.
The cartridges, pictured
HP 564XL 5-packBlack, Photo Black + C/M/Y
HP 564XL BlackCN684WN · ~550 pages
HP 564XL CyanCB323WN · ~750 pages
HP 564XL Photo BlackCB322WN
HP 564XL 5-pack
HP 564XL Black
HP 564XL Cyan
HP 564XL Photo BlackOur own remanufactured cartridges, photographed in-house.
HP OfficeJet 4620 Ink Cartridges at a Glance
| Cartridge | Part Number | Color | Approx. Page Yield |
|---|---|---|---|
| HP 564 Black | CB316WN | Black | ~250 pages |
| HP 564XL Black | CN684WN (earlier CB321WN) | Black | ~550 pages |
| HP 564XL Cyan | CB323WN | Cyan | ~750 pages |
| HP 564XL Magenta | CB324WN | Magenta | ~750 pages |
| HP 564XL Yellow | CB325WN | Yellow | ~750 pages |
The same HP 564 / 564XL cartridges fit the OfficeJet 4610 and 4620 series, the DeskJet 3520 series, and the Photosmart 5510 and 5520-era HP 564 printers such as the Photosmart 6520 and 7520. The OfficeJet 4620 uses four colors only; it has no photo black slot. The similarly named DeskJet 3510 series is not an HP 564 printer: it takes HP 61.
The OfficeJet 4620 is a wireless all-in-one with print, scan, copy and fax plus a 35-sheet document feeder. Two-sided printing is manual. Its separate ink tanks mean you only replace the color that runs out.
Do not confuse HP 564 with HP 920 or HP 950/951. They are used in other OfficeJet models and will not fit the 4620.
How to Replace the Ink in the HP OfficeJet 4620
- Turn the printer on and open the ink cartridge access door. Wait for the carriage to stop.
- Press the tab on the front of the cartridge you are replacing and lift it out of its slot. Each color sits in its own labeled slot.
- Unwrap the new cartridge and twist off the orange cap. Do not touch the copper contacts.
- Push the cartridge into its matching color slot until the tab clicks.
- Close the door and let the printer finish initializing before you print.
Troubleshooting Tips
"Cartridge problem" or "incompatible cartridge": Take the cartridge out, check that the orange cap is off, wipe the copper contacts with a dry lint-free cloth and push it back in until it clicks. Our HP cartridge not recognized guide covers every other HP message.
"Printhead problem" or faded color: HP 564 printers use a separate printhead that the cartridges plug into. Run "Clean Printhead" from the Tools menu, and if a color stays faded after two cleanings, power the printer off, wait a minute and try again. An "Ink System Failure" error (0xc19a0023) points to the printhead rather than the cartridges.
Replacing one color at a time: Each color is a separate cartridge, so you only replace the one that runs out. The printer will not print until every slot has a cartridge in it.
What OfficeJet 4620 owners ask
These are the questions that come up most for this printer on retailer Q&A pages, HP's support forum and owner reviews, answered in our words.
Does the 4620 print double-sided automatically?
No. HP's datasheet lists no duplex printing, so two-sided jobs have to be flipped by hand.
Will it work on a 5 GHz network or over Ethernet?
No. It has 2.4 GHz 802.11b/g/n Wi-Fi and USB 2.0 only.
What does error 0xc19a0023 "Ink System Failure" mean?
It points to the printhead or ink delivery system, not to one cartridge. Owners report that new cartridges and printhead cleaning often don't clear it, and printhead replacement or service is usually the next step.
Which 564XL black part number is right, CB321WN or CN684WN?
Both are HP 564XL black. HP's 2012 datasheet for the 4620 lists CB321WN, and current listings use the later CN684WN. Either fits.
How many fax pages can it store?
Up to 99 pages in memory. It can also broadcast a fax to 20 numbers and send faxes from a PC.
OfficeJet 4620 quirks worth knowing
- The printhead is a separate, semi-permanent part in the carriage. That is why an "Ink System Failure" can survive a full set of new cartridges.
- The input tray holds 80 sheets of plain paper, but only 15 envelopes or 30 sheets of 4x6 photo paper.
- Delayed fax sending works in black only, and there is no handset support or remote fax retrieval.
- The "e" in e-All-in-One means HP ePrint, not HP+. The 4620 predates HP+.
Frequently Asked Questions
How many ink cartridges does the HP OfficeJet 4620 use?
Four: HP 564 black, cyan, magenta and yellow.
Does the OfficeJet 4620 use a photo black cartridge?
No. The HP 564 photo black is only used in some Photosmart models.
Can I mix standard and XL cartridges?
Yes. HP 564 and HP 564XL cartridges fit the same slots and can be mixed freely.
Does using remanufactured ink void my warranty?
No. The U.S. Magnuson-Moss Warranty Act stops HP from voiding your warranty just because you used third-party cartridges.
Other printers that use HP 564
HP Photosmart 7520 · HP Photosmart 5520 · HP Photosmart 7510 · HP Photosmart 6510 · HP Photosmart 6520 · HP DeskJet 3520 · HP Photosmart B110
More HP ink guides: HP OfficeJet 3830 · HP Envy 5000 · HP OfficeJet Pro 8610 · find any printer
Replacing it? Our highest-rated alternatives
- Epson EcoTank ET-2980 (cheapest to run) — CastleScore 90
- HP Color LaserJet Pro 3201dw (laser) — CastleScore 82
- HP OfficeJet Pro 9125e — CastleScore 79
Sources
Ratings and prices were checked on October 12, 2026 and will change over time.
Need replacement HP 564 Ink Cartridges – 564 & 564XL? Shop HP 564 Ink Cartridges – 564 & 564XL at Castle Ink. Remanufactured, up to 70% less than OEM, and shipped the same day when you order by 4 PM ET.