What Ink Does the HP OfficeJet Pro 8028e Use?

Quick answer: The HP OfficeJet Pro 8028e uses HP 910 or HP 910XL ink cartridges in black, cyan, magenta and yellow — four separate cartridges. The XL versions roughly triple the black yield and more than double the colors, so they are the cheaper way to run the printer. Important: this is an HP+ model, and if HP+ was activated at setup you are locked to Original HP ink — read the next section before ordering.

The cartridges, pictured

• HP 910XL Black3YL65AN · OEM chip
• HP 910XL Cyan3YL62AN · OEM chip
• HP 910XL Magenta3YL63AN · OEM chip
• HP 910XL Yellow3YL64AN · OEM chip

Our own remanufactured cartridges, photographed in-house.

HP OfficeJet Pro 8028e Ink Cartridges at a Glance

The OfficeJet Pro 8028e is a four-cartridge all-in-one built around a separate, printer-mounted printhead — which is good news, because a clog is something you clean rather than something that scraps a cartridge.

One note on the numbers above: HP revised these yields downward. The 910 black was previously published at 300 pages and the 910XL at 825, and a lot of retailer listings still quote the older figures. Even HP's own 8028e product page still quotes about 825 for the 910XL. The values in the table are from HP's current cartridge pages.

Before You Buy: This Is an HP+ Printer

This is the single most important thing to understand about the HP OfficeJet Pro 8028e, and it is not something HP puts in large type. The "e" on the end of the model name means it was sold as an HP+ printer, and HP+ is not just a software feature — it is a commitment.

If you activated HP+ during setup, HP's own terms require "exclusive use of Original HP Ink cartridges for the life of the printer," along with a permanent HP account and an always-on internet connection. In exchange you got six months of Instant Ink and a two-year warranty. HP publishes no way to undo that choice after the fact.

What this means in practice:

• If you enrolled in HP+, third-party cartridges will not work in this printer, and no compatible cartridge from us or anyone else will change that. Buy Original HP.
• If you declined HP+ at setup, there is no HP+ ink requirement. The 8028e is still a dynamic-security printer, though, so cartridges with non-HP chips can be blocked. Remanufactured cartridges that keep the original HP chip, like our 910XL, are the ones to use.
• If you are buying this printer secondhand, ask the seller which way it was set up before you stock up on ink.

We would rather tell you this before you order than have a cartridge arrive that your printer refuses. If you are not sure which way your printer was set up, open the HP Smart app or the printer's information page and look for HP+ branding — an HP+ printer will say so.

Separately, and regardless of HP+: HP Instant Ink cartridges stop working the moment you cancel the subscription. HP's own support documentation says to use up the ink before unsubscribing, because the cartridge will not work afterwards. Those cartridges are rented, not bought.

Standard vs. XL: Which Should You Buy?

If your printer accepts compatible ink, the 910XL is the clear choice. Black goes from roughly 250 pages to 720 — nearly triple — and the colors from about 315 to 700 each, for a price nowhere near triple. The cartridges are physically interchangeable, so there is no trade-off beyond the higher up-front cost.

The one argument for standard 910 cartridges is a printer that sits mostly idle. Ink is a liquid and printheads dry out; if a cartridge would sit in the machine for a year or more, the smaller one wastes less when you eventually replace it. Run your own numbers with our Printer Ink Cost Calculator.

Dynamic Security. Like most current HP printers, the HP OfficeJet Pro 8028e ships with firmware that checks cartridge chips, and HP has been explicit that firmware updates "will maintain the effectiveness of these measures and block cartridges that previously worked." If you rely on compatible ink, turn off automatic firmware updates in the printer's embedded web server or HP Smart admin settings. Our guide on how to stop HP firmware updates from blocking your ink walks through it.

What Actually Ships in the Box

New HP OfficeJet Pro 8028e units come with setup cartridges, not full ones. HP publishes a support document confirming that in-box cartridges hold less ink than the standard versions sold at retail, though it does not publish an ISO yield for them. Expect the first low-ink warning sooner than the spec sheet suggests, and have replacements on the shelf before you need them.

How to Replace the Ink in the HP OfficeJet Pro 8028e

1. Power the printer on and open the ink cartridge access door on the front. The carriage will move to the center and stop.
2. Press down gently on the cartridge you are replacing and pull it toward you to release it.
3. Take the new cartridge out of its packaging and remove the plastic tape from the contacts. Do not touch the copper contacts or the ink nozzles.
4. Slide the new cartridge into its color-coded slot at a slight upward angle, then press until it clicks into place.
5. Repeat for any other cartridges, then close the access door.
6. Let the printer run its short initialization. If prompted, print and scan the alignment page — it is worth doing after replacing more than one cartridge.

Keep the packaging for a few days in case a cartridge turns out to be faulty — most sellers, Castle Ink included, want it returned in its original box.

Troubleshooting Tips

"Cartridge problem" or "Incompatible cartridge": First check whether the printer is HP+ enrolled — that is the most common cause on this model, and no cartridge will fix it. If it is not HP+, power the printer fully off, reseat the cartridge, and power back on to force a re-read of the chip.

A cartridge that worked last week suddenly stopped: A firmware update almost certainly landed. Check the firmware date in the embedded web server and disable automatic updates.

Streaky or missing colors: Run Tools > Printhead Cleaning from the printer panel or HP Smart. On this series the printhead is separate from the cartridges, so a clog is fixable rather than fatal.

Printer reports low ink on a brand-new cartridge: HP's gauges estimate rather than measure, and they read compatible cartridges conservatively. Keep printing until quality actually degrades.

Wireless setup fails or drops: HP lists the 8028e's Wi-Fi as 802.11a/b/g/n, so it is not limited to 2.4 GHz. If setup fails on a router that broadcasts one combined network name, temporarily separating the 2.4 and 5 GHz bands can still help.

Which Other Printers Use the Same Ink?

The HP 910 / 910XL cartridge is used across a range of machines, which keeps compatible prices low and availability high. If you run more than one of these, a single cartridge type covers them all:

• HP OfficeJet 8010 / 8010e
• HP OfficeJet 8012 / 8012e
• HP OfficeJet 8014 / 8014e
• HP OfficeJet 8015 / 8015e
• HP OfficeJet Pro 8020 / 8020e
• HP OfficeJet Pro 8022 / 8022e
• HP OfficeJet Pro 8025 / 8025e
• HP OfficeJet Pro 8028 / 8028e
• HP OfficeJet Pro 8034e
• HP OfficeJet Pro 8035 / 8035e

Always check the number printed on the cartridge you are replacing before ordering — manufacturers reuse similar-looking numbers across families. You can also look your machine up in our Find Ink by Printer directory.

What OfficeJet Pro 8028e owners ask

These are the questions that come up most for this printer on retailer Q&A pages, HP's support forum and owner reviews, answered in our words.

Can the document feeder scan both sides of a page?

No. HP lists the 35-sheet feeder as one-sided, though it does take legal-size originals. Printing, on the other hand, is automatically two-sided.

Is there a black cartridge bigger than the 910XL?

Yes. HP's 8028e spec page lists the HP 916XL black at about 1,500 pages, roughly double the 910XL black.

Can I undo HP+ on an 8028e?

HP Community experts say HP+ cannot be cancelled once it is on, and it requires Original HP cartridges for the life of the printer.

Can I still buy an 8028e new?

Not from HP: its store marks the 8028e discontinued. Best Buy now lists the OfficeJet Pro 8120e series in its place.

Does it have a real fax and a network port?

Yes to both. It has a color fax that uses a phone line, plus Ethernet, Wi-Fi and USB, and a 2.7-inch touchscreen.

OfficeJet Pro 8028e quirks worth knowing

• HP's own pages disagree on the 910XL. The 8028e spec page still quotes about 825 pages, while HP's current 910XL cartridge pages say about 720 for black and 700 for each color.
• The 8022, 8025, 8028 and 8035 are OfficeJet Pro models. Only the 8010-series machines, such as the 8015e, are plain "OfficeJet". Both groups take HP 910, which is why listings mix the names up.
• For a home-office printer it has generous paper handling: a 225-sheet input tray and a 60-sheet output tray. HP rates it at 20 pages a minute in black and 10 in color.
• We have not confirmed which cartridges the replacement 8120e series uses, so check before you count on your spare 910s fitting a new printer.

Frequently Asked Questions

What ink does the HP OfficeJet Pro 8028e use? HP 910 or HP 910XL cartridges in black, cyan, magenta and yellow — four individual cartridges.

Can I use compatible ink in this printer? Only if it was not enrolled in HP+ at setup. HP+ printers require Original HP cartridges for the life of the printer. Units that declined HP+ accept cartridges that keep an HP chip, such as our remanufactured 910XL. Cartridges with non-HP chips can be blocked by HP dynamic security.

How do I tell whether my printer is HP+? Open HP Smart or the printer's information screen — HP+ printers display HP+ branding. If you set the printer up yourself and declined the offer, it is not enrolled.

Is the 910XL worth it over the 910? Yes for almost everyone — roughly triple the black pages and more than double the color pages, for a much smaller price increase.

Why did the first set of cartridges run out so fast? The printer shipped with reduced-capacity setup cartridges rather than full ones.

What happens to Instant Ink cartridges if I cancel? They stop working. HP's support documentation is explicit that Instant Ink cartridges cease to function once you unsubscribe, so use the ink up first.

Does compatible ink void the warranty? No. US law prevents a manufacturer voiding a warranty purely because a third-party cartridge was used — though that is separate from HP+, which is a contractual term agreed at setup.

Same ink, other models: the HP OfficeJet Pro 8025 uses the same HP 910, 910XL, and 916XL cartridges.

Other printers that use HP 910

HP OfficeJet 8020 · HP OfficeJet 8025 · HP OfficeJet 8015 · HP OfficeJet Pro 8025 · HP OfficeJet Pro 8025e · HP OfficeJet Pro 8035e · HP OfficeJet 8022e · HP OfficeJet 8010

More HP ink guides: HP OfficeJet 3830 · HP Envy 5000 · HP OfficeJet Pro 8610 · find any printer

Replacing it? Our highest-rated alternatives

• Epson EcoTank ET-2980 (cheapest to run) — CastleScore 90
• HP Color LaserJet Pro 3201dw (laser) — CastleScore 82
• HP OfficeJet Pro 9125e — CastleScore 79

Sources

Ratings and prices were checked on October 7, 2026 and will change over time.

• HP OfficeJet Pro 8028e product page (specs, HP+ terms)
• HP 910 black on HP.com (compatible printers)
• HP 910XL black on HP.com (current yield)
• HP 910XL cyan on HP.com
• HP Community: HP+ activation cannot be cancelled