What Ink Does the HP OfficeJet Pro 9020 Use?
Last Updated:Quick answer: The HP OfficeJet Pro 9020 uses four individual HP 962 cartridges: Black, Cyan, Magenta and Yellow. The high-yield HP 962XL versions fit the same slots and print about twice as many pages (roughly 2,000 black and 1,600 per color). They're the better value for an office printer like the 9020 that gets used every day.
Important if you have a 9020e or 9025e: the "e" models can be enrolled in HP+, which is offered during setup. If yours was set up with HP+, it needs Original HP cartridges only for the life of the printer, and HP Community experts say HP+ can't be removed. If you skipped HP+, there is still a limit: every 9020-series model uses HP dynamic security, which blocks cartridges with non-HP chips. Remanufactured cartridges that reuse the original HP chip, like our 962XL, are the ones that work.
CastleScore · October 2026
82/100 — Highly Recommended
HP OfficeJet Pro 9020 (scored as the OfficeJet Pro 9025)
| Pillar (weight) | Score | What it is based on |
|---|---|---|
| Owner ratings (28%) | 84 | 4.30★ average across 2,559 ratings at Amazon (4.3) |
| Expert reviews (18%) | 80 | PCMag (9025) 4.0/5 |
| Cost per page (24%) | 78 | About 3.9¢ per page blended (black + color) with our remanufactured 962XL (2,000 / 1,600 pages). Docked because the printer can reject cartridges without the maker's chip. |
| Reliability (13%) | 87 | Most-reported problems: dynamic security blocks non-HP-chip cartridges, and firmware updates can block cartridges that worked before |
| Features (12%) | 84 | Print, copy, scan, document feeder, fax, Wi-Fi, Ethernet, touchscreen, fast (20+ ppm). No auto two-sided printing. |
| Value (5%) | 81 | Running cost and owner satisfaction |
Discontinued. HP no longer sells the 9020 series new and points to the OfficeJet Pro 9135e and 9135, which use HP 936 cartridges instead of 962. This page is for current owners.
CastleScore is Castle Ink’s own editorial rating, built from retailer star ratings, expert reviews, real cost per page and owner complaint patterns, checked October 8, 2026. It is not a customer review. See every ranked printer or how the score works.
The cartridges, pictured
HP 962XL Black3JA03AN · ~2,000 pages
HP 962XL Cyan3JA00AN · ~1,600 pages
HP 962XL Magenta3JA01AN · ~1,600 pages
HP 962XL Yellow3JA02AN · ~1,600 pages
HP 962XL Black
HP 962XL Cyan
HP 962XL Magenta
HP 962XL YellowOur own remanufactured cartridges, photographed in-house.
HP OfficeJet Pro 9020 Ink Cartridges at a Glance
| Cartridge | Part Number | Color | Approx. Page Yield |
|---|---|---|---|
| HP 962 Black | 3HZ99AN | Black | ~1,000 pages |
| HP 962 Cyan | 3HZ96AN | Cyan | ~700 pages |
| HP 962 Magenta | 3HZ97AN | Magenta | ~700 pages |
| HP 962 Yellow | 3HZ98AN | Yellow | ~700 pages |
| HP 962XL Black | 3JA03AN | Black | ~2,000 pages |
| HP 962XL Cyan | 3JA00AN | Cyan | ~1,600 pages |
| HP 962XL Magenta | 3JA01AN | Magenta | ~1,600 pages |
| HP 962XL Yellow | 3JA02AN | Yellow | ~1,600 pages |
Every model in the OfficeJet Pro 9020 series takes the same HP 962 cartridges: the 9020, 9022, 9025 and 9028, plus their "e" versions. So does the smaller OfficeJet Pro 9010 series, including the 9015 and 9018. The 9020 is the bigger sibling, with a second paper tray and faster speeds, but the ink is identical. HP 962 won't fit the OfficeJet Pro 8020/8030 series (HP 910) or the 6900 series (HP 902).
How to Replace Ink in the HP OfficeJet Pro 9020
- Turn the printer on and open the ink cartridge access door on the front. Wait for the carriage to move to the access position and stop.
- Press the front of the cartridge you're replacing to release it, then pull it straight out.
- Unwrap the new cartridge. Hold it by the sides and don't touch the copper contacts.
- Slide it into the slot that matches its color label and press until it clicks.
- Close the door. The printer may print an alignment page after a full set change.
Troubleshooting Tips
"Cartridge problem" or "incompatible cartridge": Reseat the cartridge. If the message stays, wipe the chip contacts with a lint-free cloth and reinstall it. HP dynamic security blocks cartridges with non-HP chips, and HP says firmware updates can block cartridges that worked before. On an HP+ printer, anything other than an Original HP cartridge will trigger this message. See printer says ink cartridge not recognized.
Streaks or faded color: Run "Clean Printhead" from the printer's Tools menu or the HP Smart app. The 9020's printhead is a permanent part of the printer, so one or two cleaning cycles usually fix it. Stop there and print a diagnostic page instead of running more cycles. More in faded or streaky prints.
Ink draining faster than expected: Printhead cleaning and automatic servicing use ink. Leaving the printer on in sleep mode, instead of unplugging it, keeps servicing to a minimum.
What OfficeJet Pro 9020 owners ask
These are the questions that come up most for this printer on retailer Q&A pages, HP's support forum and owner reviews, answered in our words.
Is HP+ mandatory on the 9025e?
No. HP+ is offered during setup and you can skip it. If you turn it on, the printer needs an HP account, an internet connection and Original HP ink for the rest of its life.
How many paper trays does it have?
Two 250-sheet trays, for 500 sheets in total.
Can it scan both sides of a page at once?
Yes. The 35-sheet document feeder scans both sides in a single pass.
What replaced the 9025e, and does it use 962 ink?
HP points to the OfficeJet Pro 9135e and 9135. They use HP 936 cartridges (and the higher-yield 936e EvoMore), not 962, so your spare 962s won't fit.
OfficeJet Pro 9020 quirks worth knowing
- HP rates the 962 and 962XL yields using the OfficeJet Pro 9020 itself as the test printer, so the page counts in the table are this printer's own numbers.
- The 9020 series added self-healing Wi-Fi and a single-pass two-sided scanner over the 9010 series. HP says it scans up to twice as fast.
- Draft mode prints at up to 39 pages per minute, well above the ISO rating of 24 black and 20 color.
- HP sold the 9025e with HP+ perks: 6 months of Instant Ink and a 2-year warranty. The catch is the lifetime Original-HP-ink requirement that comes with them.
Frequently Asked Questions
Does the HP OfficeJet Pro 9025 use the same ink as the 9020?
Yes. The 9025 is part of the 9020 series and takes the same HP 962 and 962XL cartridges.
Will HP 910 or HP 902 cartridges work in the OfficeJet Pro 9020?
No. HP 910 is for the OfficeJet Pro 8020/8030 series and HP 902 is for the 6900 series. Neither fits the 9020.
Can I use compatible ink in an HP OfficeJet Pro 9020e?
Only if the printer was not activated with HP+, and even then only cartridges that carry an HP chip, such as remanufactured ones. HP dynamic security blocks non-HP chips on every 9020-series model, and HP+ printers are locked to Original HP cartridges for life.
Does using compatible cartridges void my warranty?
No. Under the U.S. Magnuson-Moss Warranty Act, HP can't void your printer warranty just because you used compatible or remanufactured cartridges. Damage caused by a specific cartridge wouldn't be covered, but the rest of the warranty still applies.
How are these page yields measured?
They're approximate figures based on HP's ISO/IEC 24711 testing. Your real results depend on what you print, how often, and how much color is on the page.
Other printers that use HP 962
HP OfficeJet Pro 9015e · HP OfficeJet Pro 9015 · HP OfficeJet Pro 9010 · HP OfficeJet Pro 9025e
More HP ink guides: HP OfficeJet 3830 · HP Envy 5000 · HP OfficeJet Pro 8610 · find any printer
Replacing it? Our highest-rated alternatives
- Epson EcoTank ET-2980 (cheapest to run) — CastleScore 90
- HP Color LaserJet Pro 3201dw (laser) — CastleScore 82
- HP OfficeJet Pro 9125e — CastleScore 79
Sources
Ratings and prices were checked on October 8, 2026 and will change over time.
Need replacement HP ink cartridges? Shop HP ink cartridges at Castle Ink. Remanufactured, up to 70% less than OEM, and shipped the same day when you order by 4 PM ET.