What Ink Does the HP OfficeJet Pro 9025e Use?
Last Updated:Quick answer: The HP OfficeJet Pro 9025e uses four individual HP 962 cartridges — Black, Cyan, Magenta and Yellow. The high-yield HP 962XL versions print about twice as many pages (roughly 2,000 black and 1,600 per color), and they are the better value for any office that prints every day. Castle Ink carries remanufactured HP 962XL Black (3JA03AN), HP 962XL Cyan (3JA00AN), HP 962XL Magenta (3JA01AN) and HP 962XL Yellow (3JA02AN).
CastleScore · October 2026
82/100 — Highly Recommended
HP OfficeJet Pro 9025e
| Pillar (weight) | Score | What it is based on |
|---|---|---|
| Owner ratings (28%) | 80 | 4.10★ average across 1,564 ratings at Amazon (4.1) |
| Expert reviews (18%) | 80 | PCMag 4.0/5 |
| Cost per page (24%) | 78 | About 3.9¢ per page blended (black + color) with our remanufactured 962XL (2,000 / 1,600 pages). Docked because the printer can reject cartridges without the maker's chip. |
| Reliability (13%) | 86 | Most-reported problems: A firmware update bricked some OfficeJet Pro 9020e-series units with a blue-screen 83C0000B error; 'Supply System Problem' error that blames different cartridges on each attempt |
| Features (12%) | 92 | Print, copy, scan, document feeder, auto two-sided printing, fax, Wi-Fi, Ethernet, touchscreen, fast (20+ ppm). |
| Value (5%) | 79 | Running cost and owner satisfaction |
Discontinued. HP's 9025e page points buyers to the OfficeJet Pro 9135e, which takes HP 936 cartridges instead of 962.
CastleScore is Castle Ink’s own editorial rating, built from retailer star ratings, expert reviews, real cost per page and owner complaint patterns, checked October 10, 2026. It is not a customer review. See every ranked printer or how the score works.
The cartridges, pictured
HP 962XL Black3JA03AN · ~2,000 pages
HP 962XL Cyan3JA00AN · ~1,600 pages
HP 962XL Magenta3JA01AN · ~1,600 pages
HP 962XL Yellow3JA02AN · ~1,600 pages
HP 962XL Black
HP 962XL Cyan
HP 962XL Magenta
HP 962XL YellowOur own remanufactured cartridges, photographed in-house.
HP OfficeJet Pro 9025e Ink Cartridges at a Glance
| Cartridge | Part Number | Color | Approx. Page Yield |
|---|---|---|---|
| HP 962 Black | 3HZ99AN | Black | ~1,000 pages |
| HP 962 Cyan | 3HZ96AN | Cyan | ~700 pages |
| HP 962 Magenta | 3HZ97AN | Magenta | ~700 pages |
| HP 962 Yellow | 3HZ98AN | Yellow | ~700 pages |
| HP 962XL Black | 3JA03AN | Black | ~2,000 pages |
| HP 962XL Cyan | 3JA00AN | Cyan | ~1,600 pages |
| HP 962XL Magenta | 3JA01AN | Magenta | ~1,600 pages |
| HP 962XL Yellow | 3JA02AN | Yellow | ~1,600 pages |
The 9025e takes four separate cartridges, so you replace only the color that runs out. The same HP 962 / 962XL family fits the whole OfficeJet Pro 9010 and 9020 series — the 9010, 9012, 9014, 9015, 9015e, 9016, 9018, 9019, 9020, 9020e, 9022e, 9025 and 9025e. See our HP OfficeJet Pro 9015e ink guide for the sister model.
The 9025e is the top model in its series: print, scan, copy and fax, a 35-sheet automatic document feeder with single-pass two-sided scanning, automatic two-sided printing, a 250-sheet tray and a second 250-sheet tray. HP rates it at about 24 pages per minute in black and 20 in color.
Do not confuse HP 962 with HP 902, HP 910 or the newer HP 936. They look similar, but none of them fit the 9025e.
Before You Buy: HP+ and the HP OfficeJet Pro 9025e
The "e" in the model name means the HP OfficeJet Pro 9025e was sold as an HP+-eligible printer. If HP+ was activated during setup, HP's terms require Original HP cartridges for the life of the printer, plus an HP account and an internet connection. Third-party cartridges — ours or anyone else's — will not work in an HP+ enrolled printer, and there is no published way to undo it. If HP+ was declined at setup, the Original-HP-ink requirement does not apply, but the 9025e is still a dynamic-security printer. HP says cartridges using a non-HP chip may not work, and those that work today may not work in the future. Remanufactured cartridges that keep the original HP chip, like ours, are the safer choice. Not sure? Look for HP+ branding in the HP Smart app or on the printer's information page. Buying used? Ask the seller before you stock up on ink.
How to Replace Ink in the HP OfficeJet Pro 9025e
- Turn the printer on and open the ink cartridge access door on the front. Wait for the carriage to move to the access position and stop.
- Press the front of the cartridge you are replacing to release it, then pull it straight out.
- Unwrap the new cartridge. Hold it by the sides and do not touch the copper contacts.
- Slide it into the slot that matches its color label and press until it clicks.
- Close the door. The printer may run a short alignment — let it finish.
Troubleshooting Tips
"Cartridge problem" or "cartridge missing": Reseat the cartridge until it clicks, and wipe the chip contacts with a lint-free cloth. On an HP+ enrolled printer, a non-HP cartridge will not clear this message. After a firmware update, cartridges with non-HP chips are the usual cause. Remanufactured cartridges that keep the original HP chip avoid this.
Streaks or faded color: Run "Clean Printhead" from the printer's Tools menu or HP Smart. One or two cleaning cycles usually fix it. Stop there and print a diagnostic page instead of running more cycles.
Ink draining faster than expected: Printhead servicing uses ink. Leave the printer on in sleep mode rather than unplugging it.
What OfficeJet Pro 9025e owners ask
These are the questions that come up most for this printer on retailer Q&A pages, HP's support forum and owner reviews, answered in our words.
I skipped HP+ at setup. Will any non-HP 962XL work?
Not necessarily. The 9025e is a dynamic-security printer, so HP says cartridges with non-HP chips may not work, and ones that work today may stop after an update. Remanufactured cartridges that keep the original HP chip are the safer choice.
Is there a black cartridge bigger than the 962XL?
Yes. HP's datasheet for the 9025e lists the HP 966XL Black at about 3,000 pages, against 2,000 for the 962XL Black.
My 9025e shows a blue screen with error 83C0000B after an update. Can I fix it?
Not yourself. That firmware failure hit 9020e-series printers including the 9025e. There was no user fix, and affected printers had to go to HP for service or replacement.
It says "Supply System Problem" and blames a different cartridge each time. How do I find the cause?
An HP Community expert suggests installing one cartridge at a time with the door closed and seeing whether the printer reaches Ready. If every cartridge fails on its own, the printhead or its contacts are the likely cause, not the ink.
OfficeJet Pro 9025e quirks worth knowing
- The box ships with HP 962 Setup cartridges, not full retail 962s.
- The 35-sheet feeder scans both sides in one pass, and there is a front USB host port for printing from a thumb drive.
- Draft mode reaches 39 pages per minute in black and color, against the 24/20 ppm ISO rating.
- HP rates it for up to 30,000 pages a month, with up to 2,000 recommended.
Frequently Asked Questions
Does the HP OfficeJet Pro 9025e use HP 962 or HP 962XL?
Both fit the same slots. XL only adds capacity.
Does the 9025e use the same ink as the 9015e?
Yes. Both are in HP's 9010/9020 family and take HP 962 / 962XL.
Will HP 936 cartridges fit?
No. HP 936 is for the newer OfficeJet Pro 9110b, 9125e, 9135e, 9720e and 9730e. The 9025e takes HP 962 / 962XL only.
Does using compatible or remanufactured cartridges void my warranty?
No. Under the U.S. Magnuson-Moss Warranty Act, a manufacturer cannot void your printer warranty only because you used third-party cartridges. Damage proven to be caused by a specific cartridge would not be covered, but the rest of the warranty still applies.
How are these page yields measured?
They are approximate figures based on HP's ISO/IEC 24711 testing. Real results depend on what you print, how often, and how much color is on the page.
Other printers that use HP 962
HP OfficeJet Pro 9015e · HP OfficeJet Pro 9015 · HP OfficeJet Pro 9010 · HP OfficeJet Pro 9020
More HP ink guides: HP OfficeJet 3830 · HP Envy 5000 · HP OfficeJet Pro 8610 · find any printer
Replacing it? Our highest-rated alternatives
- Epson EcoTank ET-2980 (cheapest to run) — CastleScore 90
- HP Color LaserJet Pro 3201dw (laser) — CastleScore 82
- HP OfficeJet Pro 9125e — CastleScore 79
Sources
Ratings and prices were checked on October 10, 2026 and will change over time.
Need replacement HP ink cartridges? Shop HP ink cartridges at Castle Ink. Remanufactured, up to 70% less than OEM, and shipped the same day when you order by 4 PM ET.