What Ink Does the HP OfficeJet Pro 9015e Use?

Quick answer: The HP OfficeJet Pro 9015e uses HP 962 Black, Cyan, Magenta, and Yellow ink cartridges. For a much lower cost per page, choose the HP 962XL high-yield versions — they deliver roughly 2x the pages of standard HP 962 cartridges and are the best value for any home office or small business.

The cartridges, pictured

• HP 962XL Black3JA03AN · ~2,000 pages
• HP 962XL Cyan3JA00AN · ~1,600 pages
• HP 962XL Magenta3JA01AN · ~1,600 pages
• HP 962XL Yellow3JA02AN · ~1,600 pages

Our own remanufactured cartridges, photographed in-house.

HP OfficeJet Pro 9015e Ink Cartridges at a Glance

The HP OfficeJet Pro 9015e takes one black plus three individual color cartridges (cyan, magenta, yellow) — so you only replace the color you run out of, not the entire color set. The same HP 962 / 962XL family also fits the HP OfficeJet Pro 9010, 9012, 9015, 9018, 9020, 9022, and 9025 series.

For lower running costs, compare the cheapest ink for the OfficeJet Pro 9015e with our best compatible HP 962 ink picks.

How to Replace Ink in the HP OfficeJet Pro 9015e

1. Power the printer on and open the front ink-cartridge access door — the carriage will move to the center.
2. Press down on the old cartridge to release it, then pull it out of its slot.
3. Unwrap the new cartridge and remove the orange protective cap. Do not touch the gold contacts or ink nozzles.
4. Slide the new cartridge into the slot marked with its color until it clicks into place.
5. Close the access door. The printer will automatically run an alignment page — keep it for reference.

Troubleshooting Tips

"Cartridge not detected" or "Used / Counterfeit" error: Power-cycle the printer with the cartridges installed. If it persists, remove the cartridge, wipe the gold contacts with a lint-free cloth dampened with distilled water, dry thoroughly, and reinsert.

Streaky or faded prints: Run the printhead cleaning tool from the printer touchscreen or HP's app. Two cleaning cycles usually resolve clogged nozzles.

Alignment page prints blank: Confirm you removed the orange protective cap from each new cartridge and that all four cartridges are seated until you hear a click.

HP+ and dynamic security: HP+ is offered during setup. If it was turned on, the 9015e needs Original HP ink for the life of the printer, and a factory reset does not undo that. Even without HP+, HP says the 9015e is dynamic-security enabled and blocks cartridges using modified or non-HP circuitry, and HP Community experts say no firmware exists to switch that off. Remanufactured cartridges that keep the original HP chip are the safer choice.

What OfficeJet Pro 9015e owners ask

These are the questions that come up most for this printer on retailer Q&A pages, HP's support forum and owner reviews, answered in our words.

If I skipped HP+ at setup, will any compatible 962XL work?

Not reliably. HP says the 9015e is dynamic-security enabled and blocks cartridges with modified or non-HP circuitry, with or without HP+. Cartridges that reuse the original HP chip are the safer choice.

The printer says it is "not designed to use continuous ink systems." What does that mean?

HP agents say it appears when the printer sees non-962 or refilled cartridges, an ink system, or a cartridge it misidentifies. Try genuine or HP-chip cartridges, clean the contacts and do a hard reset.

What replaced the 9015e, and does my ink carry over?

HP points to the OfficeJet Pro 9125e, which uses HP 936 cartridges, so 962 and 962XL stock will not carry over.

Does the document feeder scan both sides at once?

No. HP lists a 35-sheet dual-pass two-sided feeder, so it flips the page to scan the second side rather than scanning both in one pass.

Can I take the cartridges out while the printer is in storage?

An HP Community expert warns against it: leaving the printer without cartridges can damage the printhead.

OfficeJet Pro 9015e quirks worth knowing

• Activating HP+ at setup adds an extended 2-year warranty and 6 months of Instant Ink, in exchange for needing Original HP ink for the life of the printer.
• RTINGS says the 9015e is identical to the non-e OfficeJet Pro 9015 in features and performance. The difference is HP+ eligibility.
• It uses a separate printhead plus four individual cartridges. "Printhead missing, not detected or incorrectly installed" is a known failure on the 9015 family.
• The box contains four HP 962 setup cartridges. USB and phone cords are not included.

Frequently Asked Questions

Does using remanufactured HP 962XL ink void my HP OfficeJet Pro 9015e warranty?
No. Under the U.S. Magnuson-Moss Warranty Act, HP cannot void your printer warranty solely because you use compatible or remanufactured cartridges. If a compatible cartridge causes printer damage, that specific damage isn't covered, but the rest of the warranty remains intact.

How many pages do HP 962XL cartridges actually print?
Page yields are measured to ISO/IEC 24711 at 5% page coverage: ~2,000 pages for HP 962XL Black and ~1,600 pages each for cyan, magenta, and yellow. Heavy graphics or photo printing will reduce yield.

What's the difference between HP 962 and HP 962XL?
HP 962 is the standard-yield cartridge (~1,000 black / ~700 color pages). HP 962XL is the high-yield version, rated at ~2,000 black / ~1,600 color pages.

Other printers that use HP 962

HP OfficeJet Pro 9015 · HP OfficeJet Pro 9010 · HP OfficeJet Pro 9020 · HP OfficeJet Pro 9025e

More HP ink guides: HP OfficeJet 3830 · HP Envy 5000 · HP OfficeJet Pro 8610 · find any printer

Replacing it? Our highest-rated alternatives

• Epson EcoTank ET-2980 (cheapest to run) — CastleScore 90
• HP Color LaserJet Pro 3201dw (laser) — CastleScore 82
• HP OfficeJet Pro 9125e — CastleScore 79

Sources

Ratings and prices were checked on October 11, 2026 and will change over time.

• HP OfficeJet Pro 9015e product page (specs, dynamic security, HP+)
• HP Community: no firmware to disable dynamic security
• HP Community: "Not designed to use continuous ink systems"
• HP Community: supply system problem and printhead storage
• RTINGS OfficeJet Pro 9015 review
• HP+ FAQ