HP OfficeJet 6962 Ink: HP 902 / 902XL Cartridges | Castle Ink
Last Updated:The HP OfficeJet 6962 uses HP 902 standard ink cartridges in black, cyan, magenta, and yellow, or the higher-yield HP 902XL versions. The XL black cartridge plus standard color set is the most popular configuration for home offices that print mostly text.
Ink Cartridges at a Glance
| Cartridge | Color | Approx. Page Yield |
|---|---|---|
| HP 902 | Black | ~300 pages |
| HP 902 | Cyan / Magenta / Yellow | ~315 pages each |
| HP 902XL | Black | ~825 pages |
| HP 902XL | Cyan / Magenta / Yellow | ~825 pages each |
The HP 902 family is also used by the HP OfficeJet 6950, 6951, 6954, 6958, 6960, 6968, 6970, 6975, 6978, and the HP OfficeJet Pro 6960, 6968, 6970, 6975, 6978, 6979. If you own more than one of these printers, you can stock a single cartridge family.
Save on HP 902 Ink
Castle Ink's compatible HP 902XL ink delivers the same yield as the HP original at up to 70% less. Every cartridge is covered by our two-year warranty and money-back guarantee.
How to Replace Ink in the HP OfficeJet 6962
- Power on the printer and open the ink cartridge access door.
- Wait for the carriage to move to the center and stop.
- Press the front of the empty cartridge to release it, then pull it straight out.
- Unwrap the new cartridge and remove the protective tape and orange cap — do not touch the copper contacts.
- Slide the cartridge into its color-coded slot until it clicks, then close the access door.
Troubleshooting Tips
"Cartridge Problem" error: Remove the flagged cartridge, wipe the copper contacts with a lint-free cloth, and reinsert firmly until it clicks.
Streaky or faded prints: From the printer's touchscreen, tap Setup > Tools > Clean Printhead. Repeat up to three times if quality doesn't improve.
Alignment issues: After installing any new cartridge, run Setup > Tools > Align Printer to restore sharp text and color registration.
Firmware-block warnings: If the printer rejects compatible ink after an update, roll back the firmware from HP's support site or disable auto-updates in the HP Smart app.
Official HP Resources
HP OfficeJet 6962 Support Center
HP OfficeJet 6962 User Guide (PDF)
Bottom Line
The HP OfficeJet 6962 is built around the HP 902 / 902XL cartridge family. For the best value, choose Castle Ink's compatible HP 902XL 4-pack — same yields, two-year warranty, and a fraction of the retail cost. Shop HP 902XL ink →
Frequently Asked Questions
Will compatible HP 902XL cartridges void my printer warranty?
No. The federal Magnuson-Moss Warranty Act prohibits manufacturers from voiding your warranty for using third-party ink, as long as the ink itself didn't cause damage.
How are page yields calculated?
Yields follow the ISO/IEC 24711 standard at 5% page coverage. Photo-heavy printing will consume color cartridges faster.
What other printers use HP 902 ink?
The HP OfficeJet 6950, 6954, 6958, 6960, 6968, 6970, 6978, and the HP OfficeJet Pro 6960, 6968, 6970, 6975, 6978, 6979 all share the HP 902 / 902XL family.
Should I buy HP 902 or HP 902XL?
HP 902XL black delivers roughly 2.75× the pages of standard HP 902 black, and 902XL color delivers about 2.5× the pages — making the XL versions the better value for nearly every user.
Why does my OfficeJet 6962 keep warning me about low ink?
HP cartridges report "low" status well before they're actually empty. You can usually keep printing dozens of pages after the first warning — wait until print quality drops before swapping.
— William Elward, Castle Ink